9,255
edits
Forum:General proposals/Archive 2: Difference between revisions
→Help Desk Overhaul
Serpent King (talk | contribs) |
|||
| Line 286: | Line 286: | ||
''[[User:Alex Parpotta|<span style="color: blue;">'''Alex Parpotta'''</span>]] the [[User talk:Alex Parpotta|<span style="color: red;">'''flying lobster!'''</span>]]'' 16:49, 12 January 2018 (EST) | ''[[User:Alex Parpotta|<span style="color: blue;">'''Alex Parpotta'''</span>]] the [[User talk:Alex Parpotta|<span style="color: red;">'''flying lobster!'''</span>]]'' 16:49, 12 January 2018 (EST) | ||
:I agree that our current helpdesk system is a bit unorthodox, but...honestly most people go to admin talk pages with questions and I don't see that changing any time soon. <span style="font-family:Algerian;font-size:10pt;background:#000;border:outset #083 2px;padding:1px 3px">'''[[User:Serpent King|<span style="color:#083">Serpent</span>]] [[File:SKSig.png|12px|link=]] [[User talk:Serpent King|<span style="color:#ed0">King</span>]]'''</span> 17:21, 12 January 2018 (EST) | :I agree that our current helpdesk system is a bit unorthodox, but...honestly most people go to admin talk pages with questions and I don't see that changing any time soon. <span style="font-family:Algerian;font-size:10pt;background:#000;border:outset #083 2px;padding:1px 3px">'''[[User:Serpent King|<span style="color:#083">Serpent</span>]] [[File:SKSig.png|12px|link=]] [[User talk:Serpent King|<span style="color:#ed0">King</span>]]'''</span> 17:21, 12 January 2018 (EST) | ||
::Ok, I kind of see what you are saying, but I strongly disagree with your mentality. That statement is highly unreliable. It is impossible to measure the number of people who would benefit from a new help desk, as you cannot count the number of people who need help but don't ask, since they don't know how. Many new users and IPs may not think to/realize that they can use admin talk pages to ask questions as well. Finally, effectively saying "our system isn't very good, but let's not fix it because users can find a way around it", does not really seem like a great argument against this change. If there is something on our site that needs improving, I feel it should be improved, even if there is a workaround that users can figure out, as we should never require users to find workarounds for features on our site that simply don't work very well. ''[[User:Alex Parpotta|<span style="color: blue;">'''Alex Parpotta'''</span>]] the [[User talk:Alex Parpotta|<span style="color: red;">'''flying lobster!'''</span>]]'' 17:38, 12 January 2018 (EST) | |||